Refund policy

30-Day Return Policy

We offer a 30-day return policy for online purchases. This means you have 30 days from the date you receive your order to contact us and request a return.

Return Eligibility

To qualify for a change-of-mind return, the item must be returned in the same condition in which it was received, with all supplied accessories and, where reasonably possible, its original packaging. You must also provide your receipt or other proof of purchase.

You may inspect the item as you would in a shop. We may reduce the refund if the item has been used or handled beyond what is reasonably necessary to inspect it.

Starting a Return

To request a return, email batoor@mobihub.ie before sending or bringing the item back.

Approved returns should be sent to:

Mobilogist
Main Street, Rahardrum
Virginia, Co. Cavan
A82 E0A4
Ireland

Please contact us before returning an item. Once you have notified us that you wish to return your order, please send or bring the item back within 14 days. This does not reduce the 30-day period available to request a return under our policy.

Return Shipping

For change-of-mind returns, the customer is responsible for the cost and safe delivery of the returned item.

If an item is faulty, damaged, incorrectly described or you received the wrong item, please contact us. Where appropriate, we will arrange or cover the reasonable cost of returning it.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives. Contact us as soon as possible if the item is faulty, damaged, incorrectly described or different from what you ordered so we can assess the issue and provide an appropriate remedy.

Nothing in this policy limits your statutory rights under Irish or European Union consumer law.

Exceptions

Certain products may not qualify for a change-of-mind return, including:

• Personalised or specially ordered products
• Sealed goods that are not suitable for return for health or hygiene reasons once the seal has been broken
• Gift cards

These exclusions do not affect your rights where an item is faulty, damaged or not as described.

Exchanges

If you would like a different product, storage option or colour, contact us first. Subject to availability, we may arrange an exchange. In some cases, the quickest option will be to return the original item and place a new order.

European Union Cooling-Off Rights

For most online purchases, consumers in Ireland and the European Union have a legal right to cancel the purchase within 14 days of receiving the goods without providing a reason.

After notifying us of the cancellation, you normally have a further 14 days to return the goods. Our 30-day return policy provides additional time to request a return and does not replace or reduce your statutory rights.

Refunds

We will notify you after receiving and inspecting your return. If the return is approved, the refund will be issued to your original payment method.

Refunds will be processed within the time required by applicable consumer law. We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back.

After we issue the refund, your bank or card provider may require additional time for the payment to appear in your account.

Original standard delivery charges will be refunded where required by law. Additional delivery costs resulting from choosing a delivery method more expensive than our standard option may not be refundable.

For return or refund questions, contact batoor@mobihub.ie.